๐พUpdated November 13, 2025
1. Overview
Welcome to PawLine Inc. ("PawLine", "we", "our", or "us"). These Terms of Service ("Terms") govern your access and use of our AI-powered pet care platform, website, and mobile application (collectively, the "Service"). By using PawLine, you agree to these Terms. If you do not agree, please discontinue use immediately.
2. Company Information
PawLine Inc. is a New Hampshire, USAโbased company that provides an AI veterinarianโstyle educational pet care platform accessible globally.
3. Membership and Subscriptions
PawLine offers both Free and Pro membership tiers. Pro subscriptions may be billed weekly, monthly, or yearly. Subscriptions automatically renew unless canceled before the renewal date. All payments are processed through third-party payment processors such as Stripe. PawLine does not store or directly process your payment details.
4. No Refund Policy
All payments made for Pro tier subscriptions are final and non-refundable.
5. Discontinuation of Service
PawLine reserves the right to discontinue any or all services with at least thirty (30) daysโ notice to active subscribers.
6. Data and Privacy
We collect user information such as names, email addresses, pet details, and pet care requests. This data is used to maintain and personalize the PawLine platform and to improve our AIโs accuracy and safety. Data is not sold or shared with third parties, except as required to provide the service.
7. AI and Information Disclaimer
PawLine uses artificial intelligence and third-party services (including but not limited to OpenAI, Google Cloud, Stripe, Lovable CRM, Resend, and Squarespace) to generate responses and manage user data. As such, PawLine cannot guarantee the accuracy, reliability, or completeness of information provided.
PawLine is not a veterinary clinic and does not provide professional veterinary diagnosis, treatment, or advice. The Service is intended for educational purposes only. For any pet emergencies, consult a licensed veterinarian immediately. Never assume that PawLineโs information constitutes medical advice or treatment.
8. Limitation of Liability
To the maximum extent permitted by law, PawLine Inc., its affiliates, employees, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service. The total aggregate liability of PawLine Inc. for any claim, regardless of form, shall not exceed one hundred U.S. dollars ($100).
9. Third-Party Services
PawLine relies on third-party technologies to operate its Service, including OpenAI, Google Cloud, Stripe, Lovable CRM, Resend, and Squarespace. These third parties are responsible for their respective tools and data handling practices. PawLine is not liable for any issues arising from these services.
10. No Warranty
The Service is provided โas isโ and โas availableโ without any warranty of any kind, express or implied.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of New Hampshire, USA, without regard to conflict of law principles. Any legal actions must be brought exclusively within the courts located in New Hampshire.
12. Dispute Resolution
In the event of any dispute, the parties agree to first attempt resolution through good faith negotiation before seeking arbitration or legal remedy.
13. Contact
For questions about these Terms, contact us at: support@pawline.inc